Technical/Billing Support

Explain the problem. All devices or just some devices? Location of the device in your house, error message. What does not work? Web browsing, specific applications like Zoom or wifi calling, streaming. The easiest way for us to troubleshoot your connection is for you to go to FAST.COM. Run the test; when the download speed test stops, click the "show more info" button to continue with upload and other metrics, which will help us to identify your issue faster. When the test stops, take a screenshot of the results and text it to 909.730.5569. Also fill out the form below, and your message will be sent to additional technical support people besides Pavel, which may speed up the response.

Find MAC/Wi-Fi Address on iPhone


To find your iPhone's MAC address, you can do the following:

- Open Settings
- Select General
- Select About
- Scroll down and look for the Wi-Fi Address

The Wi-Fi Address is your iPhone's MAC address.  It will look similar to this 06:15:11:DB:24:C1.

Find MAC/Wi-Fi Address on Android phone.


To find the MAC address on an Android device, you can do the following:

- Open Settings
- Tap About Phone or About Device
- Tap Status or Hardware Information
- Scroll down to Wi-Fi MAC address

The MAC address will appear as six pairs of alphanumeric characters, such as 00:AA:11:BB:22:CC. 

Disable MAC randomization on an iPhone.

- Open Settings
- Tap Wi-Fi or WLAN
- Tap the information button next to your network
- Toggle off Private Address
- Re-join the network when prompted 

To turn off MAC randomization on an Android.

- Open Settings
- Select Network & Internet or Connections
- Select Wi-Fi
- Select the network you want to configure
- Tap the gear icon next to the network name
- Select Advanced
- Select Privacy
- Select Use Device MAC 

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