HOTSPOT -- iPHONE INSTRUCTIONS   

STEP 1)

Find your Wifi address and text it to Pavel


To find your iPhone's MAC address, you can do the following:

- Open Settings
- Select General
- Select About
- Scroll down and look for the Wi-Fi Address

The Wi-Fi Address is your iPhone's MAC address.  It will look similar to this 06:15:11:DB:24:C1.

HOTSPOT -- ANDROID INSTRUCTIONS

STEP 1)

Find your Wifi address and text it to Pavel


To find your Android phone's MAC/Wi-Fi address:
Open Settings → About phone → Status (or Status information) → look for Wi-Fi MAC address.
The exact path varies slightly by manufacturer. A few common alternatives:

Samsung: Settings → About phone → Status information → Wi-Fi MAC address
Google Pixel: Settings → About phone → scroll to Wi-Fi MAC address
OnePlus/Others: Settings → About phone → Status

The MAC address will appear as six pairs of alphanumeric characters, such as 00:AA:11:BB:22:CC. 

STEP 2)

Turn off rotating wifi address on an iPhone.

- Open Settings
- Tap Wi-Fi and find "Hotspot" (DO NOT CONNECT TO IT YET)
- Tap the blue information button ⓘ on the right side of the the wifi name Hotspot
- Toggle off Private Address (when done the current wifi address should match the one you sent me in STEP 1)
-Confirm "Allow tracking" (this will only apply to this wifi network)
-NOW CONNECT to Hotspot by clicking on it.
-If payment portal show up, waif a few minutes and try again.
-If the portal keep showing up the Wifi address from STEP 1 is not matching the Wifi address after you turned the private WIFi address off.

STEP 2)

Turn off MAC randomization on an Android.

- Open Settings
- Select Network & Internet or Connections
- Select Wi-Fi
- Find "Hotspot" wifi (DO NOT CONNECT TO IT YET)
- Tap the gear icon next to the Hotspot name
- Select Advanced
- Select Privacy
- Select Use Device MAC
-NOW CONNECT to Hotspot Wifi.
-If payment portal show up, waif a few minutes and try again.
-If the portal keep showing up the Wifi address from STEP 1 is not matching the Wifi address after you switch from randomized to "device address".



Technical/Billing Support

Explain the problem. All devices or just some devices? Location of the device in your house, error message. What does not work? Web browsing, specific applications like Zoom or wifi calling, streaming. The easiest way for us to troubleshoot your connection is for you to go to FAST.COM. Run the test; when the download speed test stops, click the "show more info" button to continue with upload and other metrics, which will help us to identify your issue faster. When the test stops, take a screenshot of the results and text it to 909.730.5569. Also fill out the form below, and your message will be sent to additional technical support people besides Pavel, which may speed up the response.


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